Here are other community resources in Greater Lowell such as other food pantries, meal programs, and other resources.
REQUIRED PAPERWORK Clients need to bring the following
items each time they visit The Open Pantry:
(1) Original Social Security Card
for every member of the household being claimed. Copies are not accepted. Other acceptable documentation includes a passport or other immigration papers; and
Proof of Residence for the head of household from the last 90
days. Name, date, and address is required for your proof of residence.
Utility bills or rent receipts are best for proof of residence.
Please visit The Open Pantry even if you do not have these items so we
can provide additional resources and at least an 'emergency' order of
food for you and your family.
SOME TIPS BEFORE VISITING THE OPEN PANTRY Please bring reusable bags for your orders whenever possible.
We are busier towards the end of the month so please expect a longer wait-time.
While some us can speak
Spanish, Khmer, & Portuguese, we recommend bringing an
interpreter or translator with you when necessary.
we do not have public restrooms or free parking for clients at this
time. However, our Wednesday evening clients can park at parking
For those of you who need it, we have a limited amount of taxi vouchers to get you and your order of food home.
WHAT TO EXPECT WHEN YOU VISIT THE OPEN PANTRY When
you enter The Open Pantry, clients need to take a number by the office
because we serve on a first-come basis. Please come at least 30 minutes before we close. We have a waiting room
available, which sometimes has donations (books, bags, toys, etc)
available to clients. It is recommended to have your required paperwork
ready while you are waiting. Please help us keep our spaces clean.
your number is called, you meet with a volunteer staff member who takes
you through an intake process. We collect your required paperwork and
may ask to see a picture ID. We ask you specific questions in order to
collect data (DOB, sources of income, demographic info) needed for the
We also ask if you or other household members
have any food allergies or diet
restrictions. You can request specific items, and if we have them
available for your household size, we will provide them in your order.
If you are given anything
you will not use, please return them to us so we can re-stock and
provide them to
We offer to pack your orders either in bags or
boxes, but we prefer you bring in your own reusable bags to help us cut costs. Whenever possible, some volunteers may also help walk your
orders out to your car.
If you have any questions or concerns,
please speak with staff or someone from our team of volunteers. You can
also email us at info @theopenpantry.org
We also provide an
anonymous suggestion box in the client waiting area. We will do our
best to answer your questions and address your concerns.
No appointment is needed. We ask that clients arrive at The Open Pantry at least 30 minutes before we close.
Contact us at (978) 453-6693 or info @theopenpantry.org with any additional questions you may have.
Important for our Clients regarding Thanksgiving Meal Package Sign-Up Guidelines The Open Pantry works in partnership with the other Greater Lowell food pantries (Catholic Charities, and Central
Food Ministry, MVFB Mobile Pantry) and other Thanksgiving meal providers to ensure constituents receive a Thanksgiving meal package from only one provider each year. If you would like to pick up your Thanksgiving meal package from The Open Pantry, we will accept sign-ups in person from September 15th - October 31st when clients express interest and have required paperwork.